Dec 22, 2015
In this episode, Kate and Laura discuss the one weird trick to doing better customer interviews. Ok, it's not really a trick, but it is weird. When conducting research, interviewers often behave very differently than they would normally, creating a sort of Research Persona or Character that helps them build rapport...
Dec 8, 2015
Users who care deeply about your product can get very angry when you make changes. Sometimes it's change aversion, and sometimes you seriously screwed something up. In this episode, Kate and Laura talk about how to tell when it's your fault that your users hate you.
Music: The Future Soon by Jonathan Coulton
Drink...